Privacy Policy – 92star Online Gaming Pakistan

1 Who We Are

92star is an online gaming platform operating at 92star.fun, designed specifically for Pakistani players. The platform offers slots, fish games, jackpot titles, esports games and related entertainment services, all denominated in PKR.

For the purposes of this Privacy Policy, "92star", "we", "us" and "our" refer to the operating entity behind the 92star platform. "You" and "your" refer to any individual who visits the website, downloads the 92star app or registers a player account.

This Privacy Policy applies to all personal data processed in connection with your use of 92star — whether you are a registered account holder, a visitor browsing the site or someone who contacts our support team. By using 92star you agree to the collection and use of your personal information as described in this policy.

2 Data We Collect

92star collects personal data through several channels: account registration, identity verification, payment processing, gameplay activity and communications with our support team. The categories of data we collect are set out below.

2.1 Registration Data

When you create an account on 92star, we collect:

• Full legal name
• Date of birth
• Mobile number
• Email address (if provided)
• Username and encrypted password

2.2 Identity Verification Data

To comply with age verification and anti-fraud requirements, we may request:

• National Identity Card (CNIC) or other government-issued photo ID
• A selfie or photo for facial verification purposes
• Proof of address where required

These documents are processed solely for verification purposes and are not used for any other purpose without your consent.

2.3 Payment Data

When you make a deposit or request a withdrawal in PKR, we collect transaction details including the payment method used (JazzCash, Easypaisa, Raast, Bank Transfer, debit card or other mobile wallet), transaction reference numbers, amounts and timestamps. We do not store full card numbers or mobile wallet PINs — payment credentials are handled directly by the respective payment providers.

2.4 Gameplay & Activity Data

We automatically record data related to your use of the platform, including:

• Games played, bets placed, wins and losses
• Session duration and frequency
• Bonus usage and wagering activity
• Device type, operating system and browser version
• IP address and approximate location

2.5 Communications Data

If you contact our support team via chat, email or any other channel, we retain records of those communications including the content of your messages, your contact details and the outcome of any queries or complaints raised.

3 How We Use Your Data

92star uses the personal data we collect for the following specific purposes. We do not use your data for anything outside this list without first informing you.

• Account Management: To create, maintain and secure your player account and verify your identity.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and other supported methods.
• Age & Identity Verification: To confirm that you are 18 or over and that your account details are accurate and not fraudulent.
• Fraud Prevention & Security: To detect, investigate and prevent fraudulent activity, money laundering, bonus abuse and other prohibited conduct.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to apply any self-exclusion or limit requests you have made.
• Customer Support: To respond to your queries, complaints and account-related requests.
• Platform Improvement: To analyse usage data and improve the games, features and overall experience on 92star.
• Marketing (Optional): To send you promotional offers, bonuses and news about 92star — only where you have opted in to receive such communications.
• Legal Compliance: To fulfil any legal, regulatory or financial record-keeping obligations that apply to the platform.

4 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract Performance: Processing is necessary to provide the services you have signed up for — including running your account, processing transactions and delivering gameplay.
• Legitimate Interests: We have a legitimate interest in preventing fraud, securing the platform and improving our services, provided this does not override your privacy rights.
• Legal Obligation: Certain processing — such as retaining financial transaction records and carrying out identity checks — is required to comply with applicable legal obligations.
• Consent: Where we rely on your consent — for example for marketing communications — you may withdraw that consent at any time.

5 Sharing Your Data

92star does not sell, rent or trade your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

5.1 Payment Providers

To process your PKR deposits and withdrawals, we share relevant transaction data with JazzCash, Easypaisa, Raast, bank partners and other payment processors. These providers are contractually required to keep your data secure and use it only for payment processing.

5.2 Identity Verification Services

Where we use third-party KYC (Know Your Customer) services to verify your identity documents, your submitted ID data is shared with those providers solely for verification purposes. Verified results are returned to 92star and the raw documents are not retained beyond the verification process.

5.3 Game Suppliers

Games on 92star are provided by third-party game studios. These suppliers may receive limited gameplay data (such as game session IDs and bet amounts) necessary to deliver and certify their games. They do not receive your full personal profile.

5.4 Legal Authorities

We may disclose your data to law enforcement or other authorities if required to do so by applicable law, court order or in connection with a fraud investigation. We will only share the minimum data necessary to comply with such a requirement.

6 Cookies & Tracking

92star uses cookies and similar tracking technologies to make the platform work properly, remember your preferences and understand how players use the site so we can improve it.

6.1 Essential Cookies

These cookies are required for the platform to function. They manage your login session, maintain security tokens and remember your language or region preference. You cannot opt out of essential cookies while using the platform.

6.2 Analytics Cookies

We use analytics tools to understand which parts of the platform are most used, how long players spend on different game categories and where technical issues arise. This data is aggregated and does not identify individual players by name.

6.3 Marketing Cookies

If you have opted in to marketing communications, we may use cookies to track which promotions you have seen and whether you have claimed a bonus offer. You can disable marketing cookies through your browser settings or by opting out of marketing in your account.

6.4 Managing Cookies

Most browsers allow you to view, block and delete cookies through their settings menu. Be aware that blocking essential cookies will prevent certain platform features from working correctly. For mobile app users, cookie-equivalent data may be managed through your device's app permissions settings.

7 Data Security

The security of your personal data is a priority for 92star. We have put in place a range of technical and organisational measures to protect your information from unauthorised access, accidental loss, alteration or disclosure.

• All data transmitted between your device and 92star is encrypted using TLS (Transport Layer Security).
• Passwords are stored as salted hashes — never in plain text — so even internal staff cannot read your password.
• Payment data is handled directly by PCI-compliant payment processors. Full card numbers and wallet PINs are never stored on 92star's servers.
• Access to personal data within 92star is restricted on a need-to-know basis. Staff access is logged and audited.
• We conduct regular security reviews of our platform infrastructure and patch vulnerabilities promptly.

Despite these measures, no internet-based platform can guarantee 100% security. If you suspect that your account has been compromised, change your password immediately and contact 92star support without delay.

In the event of a data breach that is likely to affect your personal data, we will notify you as soon as reasonably practicable and provide guidance on steps you can take to protect yourself.

8 Data Retention

92star retains your personal data for as long as your account is active and for a defined period after account closure, in line with legal and financial record-keeping requirements.

• Active Accounts: Data is retained throughout the lifetime of your active player account.
• Closed Accounts: Following account closure, core account and transaction records are retained for a minimum period as required for financial audit and fraud prevention purposes.
• Verification Documents: Identity documents submitted for KYC are retained for the period required by applicable anti-money laundering and financial regulations.
• Support Communications: Records of support interactions are kept for a reasonable period to allow dispute resolution and quality improvement.
• Marketing Data: If you opt out of marketing, your opt-out preference is retained indefinitely so we do not accidentally contact you again.

When data is no longer required for any of the purposes listed above, it is securely deleted or anonymised. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical analysis.

9 Your Rights

You have the following rights regarding your personal data held by 92star. To exercise any of these rights, contact our support team with your request and we will respond within a reasonable timeframe.

• Right of Access: You can request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any data we hold is inaccurate or incomplete, you have the right to have it corrected. For name or date of birth corrections, identity verification may be required.
• Right to Erasure: You can request that we delete your personal data. This right is subject to legal retention obligations — we cannot delete data we are legally required to keep, but we will delete everything else.
• Right to Restrict Processing: You can ask us to restrict the way we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: You can request a structured, machine-readable copy of the data you have provided to us.
• Right to Withdraw Consent: Where we process your data based on consent (such as for marketing), you can withdraw that consent at any time with immediate effect.
• Right to Object: You can object to processing based on our legitimate interests. We will honour your objection unless we can demonstrate compelling legitimate grounds that override your interests.

10 Children's Privacy

92star is strictly an adults-only platform. No person under the age of 18 is permitted to register, use the platform or provide any personal data to 92star. We do not knowingly collect personal data from anyone under 18 years of age.

If we become aware that a person under the age of 18 has provided us with personal data or has registered an account, we will immediately close the account, void any associated transactions and delete the data as quickly as possible.

If you are a parent or guardian and believe your child has created an account on 92star, please contact support immediately so the account can be closed and the data removed without delay.

11 Changes to This Policy

92star may update this Privacy Policy from time to time as our services evolve or as legal requirements change. When we make significant changes, we will notify registered players via the platform or by the contact details on file.

The updated policy will be effective from the date it is published on this page. The "Last updated" date at the top of this policy will always reflect the most recent revision. We recommend reviewing this page periodically to stay informed about how we protect your data.

Your continued use of 92star after a policy update constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, you may request account closure as described in our Terms and Conditions.

12 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way 92star handles your personal data, please reach out to our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

For questions about your account, deposits or withdrawals, visit the FAQ page first — you may find an immediate answer there. For responsible gaming support including self-exclusion and deposit limit requests, visit the Responsible Gaming page.